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Testimonials
We take great pride in serving our customers and enjoy knowing they have had a good moving experience using The Cartwright Companies.
Below are just a few of the many comments received from our customers:
"My experience working with Cartwright to move my belongings from overseas back home was great. From the first contact I had with them - Matt Gartman was the only person that responded to my request for information I made to FIVE companies online - all the way to the delivery of my belongings by professional courteous staff. Don Warnock kept me updated step by step and was always was responsive and helpful. The company Cartwright works with in the country I was shipping from (Atlas International Movers) was also nothing but professional. They arrived on time, worked solidly all day packing my belongings, left about 20 minutes after the time they had given me as an estimate. When my things arrived at their destination not a single thing was broken, missing or in anyway not exactly as it should have been. I now need to move again and I won't even shop around. Thank you so much Matt and Don!
Alexandra H.
Dear Forrest,
Mahalo nui loa! Thank you so much! You have been wonderful, keeping in touch, doing research to help us find the least expensive way to move, and just being a rock we could count on during this very difficult time. You will never be forgotten.
Gratefully,
Wanda & Chuck
...I wanted to take a moment to reach out to you and give you some of my thoughts on the service provided by Lori Price.
I cannot begin to find the words to tell you how wonderful Lori has been throughout the entire move process. While no move is ever without stress, since the beginning, Lori has made this the easiest move I’ve ever done. She has been forthright with information whether the updates were good or bad. She has been honest and compassionate. She has always been well-informed. But I think the most important thing that she’s done as my technician was to understand that I am a person, not just a case number and that my all of those little brown boxes were not just protective storage containers but actually all of my worldly possessions. Never before in my numerous government moves with the US military have I ever felt so well-supported and cared for during the moving process.
Over the past several months, I’ve come to think of Lori as my friend. She really seems to care. It was only very recently that I learned that she is a new employee at Cartwright. I NEVER would have known that she was anything but a seasoned veteran of hundreds, if not thousands of moves. Writing to you seems to be the absolute least that I can do to let the managers and supervisors at Cartwright know what a phenomenal employee they have in Lori Price.
Thank you very much for your time.
Sincerely,
Jeremy S.
Human Rights and Labor Attaché
U.S. Embassy Tegucigalpa
I am writing to commend Hiliary Lewis for her excellent service in assisting my husband and me with our move from Concord, NH to San Juan, PR.
First, Ms. Lewis constantly checked in to see if everything was going smoothly with the move. She got in touch when a moving company employee was supposed to come to survey our household goods, when someone was supposed to come pick up our car, and when other moving company employees were supposed to come pack and ship our household goods. When our goods were delivered in Puerto Rico, she was also checked in and was very helpful in promptly responding to all our questions, and especially in helping us get reimbursed for damage to a microwave.
Second, she was very helpful in making sure we had all the necessary paperwork to ship our car and had it submitted in time to ship the car when we wanted to.
Third, she was extremely helpful when the car moving company was not working to get our import taxes waived and wasn't going to deliver the car to us. She really went above and beyond in making sure that our car was delivered to us at a convenience location and that the car moving company remedied its mistakes.
Thanks for all the wonderful work!
Abigail
I was first introduced to Lori while we were in the process of departing post. She contacted us via email regarding the forms we would need for customs. She walked us through every step of the way as to what we were to expect with our shipment. She gave weekly (and most time daily) updates.
Once we arrived back in the U.S., Lori welcomed us back home and provided a status regarding our UAB. When our UAB arrived, she was in contact with us to provide convenient times and dates of delivery. Once the UAB was delivered, she provided follow-up to ensure our shipment arrived and all was well.
We were ultimately surprised when we found out she would be our representative for our HHE and POV shipments also. Our UAB/HHE shipment made it through customs in record time. She coordinated delivery of both shipments and checked in daily to ensure we received our shipment as promised.
We experienced a few casualties with broken drinking glasses and damaged pictures. When advised of what happened, she immediately provided us with the information to submit a claim.
Lori is absolutely fabulous! We are so happy with her service. We will request Lori for all our logistics matters.
Calvin and Lisa
Sterling, VA
On behalf of my family, I would like to commend Dawne's assistance with my move. Having endured three moves with the State Department prior to this one (which is my 4th), I can say without fear of contradiction that Dawne Kline has been—without a doubt—the most helpful person I’ve ever dealt with concerning a transitions to a new assignment.
I just wanted to be sure that you were aware that she’s been proactive (by letting me know that the clock was ticking but that she had not yet received the necessary paperwork for my transition from Embassy Moscow), timely in her responses to my emails as well as informative in her guidance on what I need to do next. Do me a favor and clone her. From where I’m sitting, Dawne has been great to work with.
Granted, the things I’ve outlined here are simple tasks, but they have made a huge difference (compared to my previous moves) for my peace of mind.
Best regards,
Clayton
Financial Economist
This has been especially reassuring to me because as we awaited the arrival of our effects, we had the added stress of my departure for service in Iraq before our belongings arrived in the U.S. Hence, my wife had to be the main pillar for overseeing the move - not just getting our home ready to receive our belongings, but also track their whereabouts. And in this latter matter, Justin’s assistance – always delivered in an unfailingly polite and prompt matter – was paramount.
For example, when we were concerned about the delayed arrival of our POV, Justin was not only able to track the vehicle down, but arranged for direct delivery of our car from the port to our home, bypassing at least one intermediary stop. My wife had the car promptly, easing one concern in a time of the many concerns inherent in any move. The fact that she had one less stressor certainly was a relief not only for her, but for me over here, knowing her life was being made a bit easier. And for that I am very grateful to Justin and Cartwright. You are fortunate to have him on your staff.
Sincerely,
Juan
ePRT 4 Team Leader
Camp Striker
Iraq
“Thanks for the phone call. In all my years of moving I've never had anyone follow-up to see how the pack out went. I can tell that customer service is a top priority with Cartwright.”
Charles, Government Employee
“...a special thanks to for all your terrific help.”
Joanna, Government Employee
“I would like to write to let you know how wonderful you have been during my stressful time moving from Mexico City to Melbourne, Australia. When the Mexican company started to falter, you was right there to help out. You have been constantly in communication and you are always in a great mood that inspires confidence to the clients. From the very start, you called me to establish contact and immediately gave me a great impression of how the move was going to go. During my pre-pack out and pack out, you phoned several times to make sure everything was to my satisfaction.”
Richard, Government Employee
“I would like to take this opportunity to express my extreme pleasure in having your company manage my move… The customer service is top notch and it is very comforting to know that excellent service still exists. Thank you for helping me make my move with ease.”
JoAnna, Government Employee
Robert
Moved From: Queidersbach, Germany
To: Tacoma, Washington
"Mike,
After some deliberation my wife and I decided to utilize your firm for our household
move back to the United States. I think the final decision in choosing your firm was
based on several factors, the first being Mr. Emde, your on site POC here in Heidelberg.
His knowledge of moving household goods and his ability to answer questions and convey critical information to the customer is "Top Notch." The second reason is
your total professionalism. Being a business man myself, it is very seldom that I come
across professionals of your caliber. For that I thank you."
Robert
"Dear Tom,
Having used your services for both international and in the country moving on 2 separate occasions, I highly recommend your services as a moving company. You are honest, have attention to detail, and do what you say you will do when you say you will do it.
Your company will be the first and only company I call the next time I need moving services."
Thanks, Brian
“The TSP was prompt and worked late into the night to get my HHGs packed and shipped. They were very courteous and even though they had a very long day after driving all the way across Germany, they were in good spirits and were very good at their job. I have no complaints about their work.”
Charles, U.S. Military
“I’m not used to having someone call me to make sure I’m happy with my move. You’re a real asset to your company.”
Mike, U.S. Army
“You are too wonderful for words. I couldn’t have done this move without you. Thanks for all the help.”
Joan, U.S. Military
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